Hospitality manager refers to supervisory and management positions within the hotel and restaurant industries. One always starts its career in entry-level positions before advancing to higher-level positions. Customer service skills and industry experience forms an essential part of the learning. Problem-solving and leadership skills complete the profile of a hospitality manager. By a report which was released in December 2014 says that hospitality managers earned a median salary of $44,964.
According to the U.S. Bureau of Labor Statistics (BLS), lodging managers earned median annual salaries of $46,830 as of May 2013, while food service mangers earned median salaries of $48,080 per year. The BLS reports that lodging managers will see a 1% change in job growth and food service managers will see a 2% change, which shows very little job growth between 2012 and 2022.
Hospitality manager/Hotel manager have to run the day-to-day operations of a restaurant or hotel, ensuring that the facilities are properly maintained and taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records.
For food-service managers, duties include such as hiring, training and scheduling employees and ensuring that the food is properly prepared and delivered. They take care of customer complaints and also deal with legal and financial aspects of the business.
In case of lodging managers who work in hotels often coordinate front-office activities, set room prices, hire and fire staff and keep track of budgets and interview. They are also in-charge of customer comfort pertaining to rooms, dining experiences, security, maintenance and recreation facilities.
HOSPITALITY MANAGER REQUIREMENTS:
Education is necessary, industry experience is essential and there are optional certifications are also available. Strong leadership is a must in hospitality managers in addition to the knowledge of business. Customer service skills are so important as often they need to address concerns from dissatisfied or angry customers.